MENÜ
Managed Services

Systems on Us. Business Continuity on You.

We take end-to-end ownership of the operational continuity of your Oracle ERP, database, and system infrastructure. With our ITIL methodology, ISO 27001 compliance, and SLA-backed service model — you focus on your business, we take responsibility for your infrastructure.
Why Managed Services?

Not Support, Partnership. Not Reactive, Proactive.

The Managed Services model is fundamentally different from traditional support agreements. Rather than intervening when problems occur, it is an operating discipline designed to prevent problems before they arise. We do not just monitor your systems — we manage, optimize, and future-proof them.
Proactive Monitoring and Prevention
We ensure uninterrupted operations with early warning systems that detect issues before they occur and 24/7 monitoring infrastructure.
SLA-Backed Service
Every call is answered within defined timeframes, every intervention is documented.
ISO 27001 Information Security
All our remote access and operational processes comply with ISO 27001-certified information security policies…
Cost Optimization
Zero capital investment, minimum total cost of ownership.
24/7 Uninterrupted Support
365 days a year, 24 hours a day, our expert team is at your service.
Industry Depth
With years of accumulated expertise in banking, insurance, logistics, manufacturing, retail, energy, healthcare, and education…
Our Service Areas

Three-Tier Management Model

We manage every layer of your enterprise business systems — from application to database, infrastructure to security — under a single accountability umbrella.
01
ERP Systems Management
We ensure the uninterrupted operation, performance, and up-to-date status of your Oracle ERP applications.
  • Application monitoring, error detection, and performance optimization
  • Module-level patch and version management
  • User training and system improvement projects
  • Emergency response and outage management
  • Finance, supply chain, HR, and manufacturing module support
02
Database Management
We ensure the security, performance, and continuity of your Oracle databases.
  • Database installation, configuration, and migration
  • Backup strategy, planning, and disaster recovery
  • Performance monitoring, indexing, and query optimization
  • Security management, authorization, and encryption
  • Patch management and version upgrades
  • Capacity planning and growth management
03
System Management

We manage your Oracle application servers, network infrastructure, and security layer.

  • Application server installation, configuration, and updates
  • Network and security management, intrusion prevention
  • Backup and disaster recovery plans
  • Performance monitoring, optimization, and capacity management
  • Security patching and compliance auditing
Service Management

Not Standard, Discipline. ITIL-Based Service Architecture.

Our Managed Services model is built on ITIL service management principles. Every process is defined with specific objectives and metrics.
Service Desk
Single point of contact. All tickets are logged, prioritized, and routed to the right team.
Incident Management
Structured response process to restore systems as quickly as possible. Automatic escalation ensures rapid resolution.
Problem Management
Investigates root causes of recurring errors and produces permanent solutions. Proactively identifies potential issues.
Change Management
All system changes are managed through standard procedures. No untested change is deployed to production.
Configuration Management
Inventory of all IT assets (hardware, software, network, integrations) is maintained, tracked, and reported.
Environment Management
Installation, configuration, patching, and routine checks of all in-scope technology products.
Maintenance Management
Periodic maintenance, performance and capacity improvements based on proactive monitoring findings.
By the Numbers

Measurable Trust

Managed Databases
200 +
Managed Servers
120 +
Annual Tickets Resolved
1650 +
Annual Proactive Monitoring Events
90000 +

Entrust your systems to Experteam. Focus on your business.

Let’s talk so we can design a customized managed services model for your existing infrastructure.